A lot is talked about the need to keep ahead of technology trends and continue to review whether your current systems remain fit for purpose. With the FCA having spent millions on digitally transforming the way they operate; all regulated businesses are on notice that they will be much more intrusive in the way they behave in future. At the heart of this developing approach will be data. They will expect firms to deliver the information they want, when and in the format, they want it.

Nobody likes changing systems. It’s hard work and worse, it distracts from the core business activities of seeing and servicing clients. However, with Consumer Duty, everything has changed in ways that firms cannot ignore and now businesses must take stock and challenge themselves with the lumpy questions about how they can move systems to those that are more relevant to the new ways of working. And that’s what this video is all about. How to manage change and get the most from your investment in new technology.

Jodie Watling is a Director and Financial Planner at Menzies Wealth Management and MWM Employee Benefits and started working with Time4Advice in 2018, replacing their previous system, Intelligent Office with CURO.